[Update: This issue has been resolved in my favor. It was a case of one hand not knowing what the other was doing. Although people on the Adobe Forum (including at least one forum staffer) insisted I didn’t qualify for the Photoshop Photography Program, they were in fact wrong. Not only that, but Adobe had already automatically switched my account from single-app Photoshop CC to the PPP bundle that included Lightroom 5. I accept some of the blame for not going to the My Account page on Adobe.com to check. But since I couldn’t find any info about his in the FAQs or other online Help pages, I thought I’d ask in the Forum.
Special thanks to Larry Nienkark who pointed out that he successfully received this upgrade. It caused me to check to see if I’d received it automatically as well…and I had!]
Like many photographers, I’ve used both Photoshop and Lightroom for many years. I’ve bought the full Creative Suite (Photoshop and other high-end apps) through many versions as well as Lightroom since version 3. When Adobe announced their Creative Cloud I signed up for the single-app Photoshop CC ($19.99/month) and I’ve continued to purchase the upgrades to what is now Lightroom 5. Altogether, I’m spending roughly $25/month if you figure the usual cost to keep Lightroom up-to-date. $300/year seems a little steep, but I don’t feel I have much choice.
So I was encouraged when I heard that Adobe was offering a special Photoshop Photography Program, which for $9.99/month includes both Photoshop CC and Lightroom. It makes perfect sense for both Adobe and photographers. The only requirement is that photographers must have previously purchased Photoshop CS3, CS4, CS5 or CS6. I’ve been upgrading all along, so I assumed I fit that requirement. But no.
When I wanted to switch from my current plan to the new bundle, Adobe said I didn’t qualify. Why? Because I didn’t have the standalone version of Photoshop. I had paid a heck of a lot more money year after year to get the entire Creative Suite and Adobe says that disqualifies me. I don’t use the other apps in the Creative Suite. I just got started with the Suite and kept on that upgrade path, year after year. I’ve been sending Adobe more money each year than if I’d only bought the standalone app, but they don’t care. For some reason, they’ve decided that I don’t qualify for their “photographer” bundle, which I find more offensive than if they’d never offered this new option. I hope you have better luck joining the Photoshop Photography Program than I did. Very annoying.