Hosed on Amazon

My most-recent book had nearly all 5-star reviews until two weeks when some Bozo rated it 1-star. How do I know he’s a Bozo and not a legitimate reviewer? Because there are many factual errors in his comments: the references to page numbers, for example.

I’ve spoken to other authors of books about web services, and they believe this is the work of one author of a competing book, and that he’s pusposely sabotaging the ratings of the other books.

Is there any solution to this problem? Is it a common one on Amazon? Should we treat Amazon reviews like those sporting events in which the system throws out the highes and lowest ratings, then averages those that are left? (Should Amazon do so themselves?)

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