Here at the non-profit Conversations Network we’ve been using QuickBooks for Mac 2007 since…2007. It’s not a great program but it works. A few weeks ago I sent my Mac out for repairs and they had to replace the main logic board. When it came back, QuickBooks decided I was using an unregistered copy of the software and asked me to register. Only problem: Their registration program won’t run under SnowLeopard (OS X 10.6). The only choice: Upgrade to QuickBooks 2010. No other options.
I can count on a few fingers the software that forces me to buy a new version when upgrading the OS. I’m still running an antique version of Microsoft Office. Heck, even that stuff from sleazy Adobe still works. And none of these programs died just because I replaced the logic board. Let’s be honest here: If Intuit wanted to support its customers, they’d send out a fix to their registration program so that people who needed to re-install under an upgraded OS could so so. Again: the app runs fine; it just thinks it’s unregistered and therefore stops after 15 executions.
There are a lot of apps and vendors whose software I find annoying (eg, Adobe), but none are as sleazy as Intuit. I sure wish I knew of a viable alternative to QuickBooks for Mac that was suitable for a small non-profit.
p.s.: Officially, there’s no “upgrade” price for QuickBooks for Mac 2010. But the support people quoted me $159 so when I called Sales I held them to that price and they approved it.
Update: Sometimes I forget who reads this blog and my Twitter posts! A few hours after posting the above I got a call from an apologetic product manager at Intuit. Apparently there’s quite a bit of misinformation within his sales and support teams. Here’s what I learned:
- There’s no reason (other than that misinformation) that the QuickBooks support folks shouldn’t have been able to help me re-register my 2007 version for Snow Leopard.
- Although some features may not work right under Snow Leopard — I haven’t encountered any of those features — there’s no other reason I shouldn’t be able to continue to use my 2007 version on that version of the OS.
So if your old version of QuickBooks wants to be re-registered because you change your motherboard — I assume they’re locked into the LAN MAC address — don’t let anyone tell you the only choice is to upgrade.
BTW, I haven’t been keeping track, but I *think* the only other app that had to be re-registered after the Mac Pro came back from the shop was the Apple stuff: iTunes, Final Cut Pro, etc. I don’t think Adobe’s Lightroom, Photoshop, etc., required this, but I was so busy getting a week’s worth of stuff transferred from my laptop to the Mac Pro after the repairs, I wasn’t really keeping track.